MIS Executive
- Cognizant
- 0 years
- Pune
- 2 days ago
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Job Description
Job Responsibilities:
- Communicate effectively in English, both verbally and in writing.
- Translate and interpret documents, emails, and communications as needed.
- Provide support for client inquiries, renewals, or business processes.
- Collaborate with cross-functional teams to ensure smooth operations and clear communication
with stakeholders.
- Execute transactions with minimal direction; enter data and retrieve information from the
Salesforce application for renewals.
- Demonstrate initiative for continuous process improvement.
- Ensure compliance with all client-published policies and procedures, as well as legal and
regulatory requirements the company is obliged to adhere to.
- Effectively interface with Renewal Managers and stakeholder employees within Salesforce and
Renewals, recognizing key players within the organization.
- Support Renewal Managers, Account Executives, and FBO requests following Renewals standard
guidelines.
- Monitor issues and escalate challenges as needed.
- Maintain pre-defined metrics and key performance indicators for monthly scorecards.
- Manage early warning system exception requests based on policies and guidelines.
- Update qualified opportunities on a weekly basis based on pre-defined criteria.
- Ensure correct territory alignment/realignment of top customers and report unmapped accounts.
- Calculate forecasted attrition for mid-contract risk.
- Validate price increases for contract renewals and ensure accurate reporting and forecasting.
- Be able to work autonomously as well as in a team.
Qualification and Skills/competencies required:
- Proficient in MS Office especially including VLOOKUP & pivots
- Proficient with Google Suites
- Salesforce Platform experience is a plus
- Excellent interpersonal and communication skills and a demonstrated willingness to work in a
team environment with diversity
- Detail oriented with ability to analyze data
- Demonstrates concern for achieving or surpassing results against an internal or external
standard of excellence.
- Demonstrates eagerness to acquire necessary technical knowledge, skills and judgement to
achieve a result or to serve a customer's needs effectively Role & responsibilities
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Back OfficeRole: Data Entry / MISEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Pune
Keyskills: VLOOKUP Advanced Excel Pivot Table MIS Operations Data Entry
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