Senior Manager Retail Planning Operations
- Genpact
- 10 - 15 years
- Bengaluru
- 20 hours ago
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Job Description
Seeking an experienced Retail Planning Operations to lead end-to-end retail planning operations. This is a Operational leadership role responsible for demand planning, supply planning, forecasting, replenishment, and IBP/S&OP in high-volume, complex retail environments. You will drive planning stability, accuracy, and transformation through AI, digital, and analytics-led initiatives while managing large, distributed teams and engaging with senior client stakeholders.
Work Location- Bangalore (RTO from day one)
Shift Timing - US Shift (6:30 pm to 3:30 am)
Key Responsibilities
- Own end-to-end retail planning delivery across demand planning, supply planning, forecasting, replenishment, and IBP/S&OP, ensuring consistent achievement of planning KPIs and SLAs.
- Lead day-to-day planning operations at scale including workforce planning, productivity, quality, controls, and operational risk management.
- Manage complex retail planning environments with significant seasonality, promotions, and omni-channel demand volatility.
- Drive continuous improvement using Lean, Six Sigma, automation, and digital tools, modernizing planning processes and operating models.
- Identify and deliver AI, analytics, and automation-led value creation opportunities within planning to improve forecast accuracy, inventory turns, and fill rates.
- Build strong relationships with stakeholders, lead governance forums, performance reviews, escalation management, and act as a strategic advisor.
- Enable joint business planning with the client, aligning planning operations with business priorities and long-term strategic goals.
- Lead and inspire large, diverse multi-location planning teams, owning talent strategy including coaching, mentoring, succession planning, and capability upskilling.
- Build future-ready planning leadership pipelines to ensure continuity and long-term capability strength across the account.
Experience & Qualifications
- Relevant experience in retail planning operations with strong hands-on planning experience (mandatory)
- Proven track record managing large-scale retail planning operations (high SKU complexity, large store networks, multi-region/country)
- Deep expertise in demand planning, supply planning, forecasting, replenishment, and IBP/S&OP
- Strong leadership experience managing large, distributed planning teams
- Exposure to planning platforms such as SAP IBP, o9, Kinaxis, Blue Yonder, or similar
- Experience leading planning transformation programs and client-facing engagements
- Hands-on exposure to AI/ML, analytics, or automation within planning
- Strong understanding of planning KPIs and linkage to retail business outcomes
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Merchandising, Retail & eCommerceRole Category: Merchandising & PlanningRole: Merchandise / Retail PlannerEmployement Type: Full timeContact Details:
Company: GenpactLocation(s): Bengaluru
Keyskills: forecasting demand planning Retail Planning Sales And Operations Planning replenishment supply planning Demand Forecasting
Genpact
Genpact Headstrong Capital Markets is a global consulting and IT services company with a specialized focus in capital markets. With more than 20 years of experience consulting with 9 of the worlds top 10 investment banks, we are the world’s leading technology services provider for the fin...
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