Job Description
We are seeking a seasoned and visionary Building Management System (BMS) Specialist to join an existing team that supports post project activities across one of the largest BMS portfolios in the world. This role requires a dynamic individual with a strong technical foundation in BMS programming, coupled with exceptional project leadership skills and business acumen. The successful candidate will maintain, enhance, and optimize our global services, ensuring seamless BMS functionality and delivering unparalleled customer experiences. Monitor and respond to BMS tickets and work orders, ensuring timely resolution
Conduct basic troubleshooting of BMS technologies, IoT platforms, and system data
Update maintece logs, compliance records, and ticket documentation accurately
Assist in contractor supervision and site access control activities
Follow established Standard Operating Procedures and escalate complex issues appropriately
Support training sessions and knowledge sharing within the team Maintain strong communication with internal stakeholders and vendors
Work flexible shifts to provide 24/7 BMS support, ensuring global customers receive timely assistance
Follow clear instructions and apply best responses to resolve Building Management System issues
Contribute to continuous improvement initiatives and team development Work flexible shifts including nights, weekends, or holidays in a 24/7/365 environment
Knowledge of mechanical systems (Mechanical, HVAC systems, Controls) Bachelors degree or Diploma in Engineering, Electrical / Electronics / Communications Engineering, Computer Science, or related field (or equivalent work experience)
Experience in BMS programming, commissioning and Troubleshooting with a minimum of 3-5 years in building controls or related field
Experience in integration of multiple communications protocols such as BACnet, LON, Modbus, SNMP to a single platform with normalized data for standard visualization.
Experience in remotely troubleshooting BMS communication issues, including fieldbus (BACnet, LON, Modbus via RS485), Network Gateways and IP-based protocols (Niagara Fox, MQTT, BACnet/IP, SNMP) is essential. Experience working with and managing third party vendors
2+ years of motor controls (motor starts, variable frequency drives, DC drives, and standard electrical components) experience
Experience managing internal stakeholder relationships and working successfully across organizations and different cultures to deliver results requiring collaboration and coordination with multiple teams
Certification with Tridium Niagara and Distech Controls is plus
Job Classification
Industry: Internet
Functional Area / Department: Production, Manufacturing & Engineering
Role Category: Operations, Maintenance & Support
Role: Operations, Maintenance & Support - Other
Employement Type: Full time
Contact Details:
Company: Amazon
Location(s): Hyderabad
Keyskills:
Computer science
HVAC
Project leadership
Standard operating procedures
SNMP
RS485
Customer experience
Troubleshooting
Continuous improvement
Building management system