Senior Technology Operations Professional
- Walmart
- 5 - 10 years
- Chennai
- 6 days ago
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Job Description
Position Summary... You will contribute and correct respond insights to ensure correct solution share towards with Policy and other issues related to platform as intended as well as to prevent bad customer experience by displaying right ads to the audience. Understand all the client s goals and objectives and ensure ads/pages are setup to achieve these goals. Be the subject matter experts in ad serving platform/tools and work to continually perfect the platform usage and provide up to date best practices. About the team
At Walmart, we are committed to leading the business side of technology how we operate, measure success, and enact change. This team focuses on that and, areas such as strategic portfolio acceleration, cross-segment tech enablement, tech talent experience (TTX), portfolio foundations and technology business operations.
What You ll Do
Manage day-to-day assigned support cases and troubleshoot the escalation tickets/urgent issues within TAT.
Work closely with internal teams and advertisers to guarantee client satisfaction and quick problem solving.
Maintain the 100% SLA and Quality without fail.
Deliver exact and correct solutions to customers for their support queries.
Stay updated on the latest developments and best practices related to team and project.
Troubleshoot various UI issues & Seller/suppliers queries & problems.
Provide Ideation and implement process excellence.
Build good relationships by collaborating with internal team, Product Management, Marketing, Engineering team, and ad policy.
What You ll bring
B.E. or B.Tech. degree in Computer Science or another equivalent stream
Candidate with excellent articulation and communication skill set.
5+ years of experience in Ad Operations domain
Willing to work in rotational shifts, including PST hours.
Strong familiarity with ad serving technologies, platforms, and tools with hands on working experience.
Hands on knowledge on at-least one ads tool Google Ad Manager, Google Ad words, Tradedesk, Facebook Ads, Instagram Ads, Pinterest Ads
Hands on knowledge and experience in Ad operation support, problem solving skill.
Excellent communication and presentation skills to effectively articulate creative ideas and recommended to clients and internal stakeholder.
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Walmart s culture sets us apart, and we know being together helps us innovate, learn and grow great careers. This role is based in our Bangalore office for daily work, with the flexibility for associates to manage their personal lives.
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Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions while being inclusive of all people.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Project & Program ManagementRole Category: Technology / ITRole: Program Manager - Technology / ITEmployement Type: Full timeContact Details:
Company: WalmartLocation(s): Chennai+ View Contact
Keyskills: Product management Computer science Engineering management Project management Manager Program Management Industrial engineering Google AdWords Information technology Business operations Remedy
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