Teamleader @ Whirlpool

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Teamleader

Whirlpool
2 - 4 years
Bengaluru
4 days ago
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Job Description

Role & responsibilities

1) Resource Planning based on the Call Load Forecast along with the Center Manager
2) Management of SE, BEC & Telecallers (Attendance, training, Performance, grooming etc)
3) Maintaining Service Documents (Job Sheets, TCR Copies, AMC Documents) and cash collection from SE
4) Audit and Governance (Calls, Engineer documentation, Engineer resources and field audits)
5) Escalation Management and Coordinating with the SOS/ Center Manager for Escalation
6) Responsible for Customer Satisfaction at all Calls Registered to the DSC and VOC Management
7) Service Engineers Route Map Planning
8) Guiding/Assist the BEC on Ageing Call/Open Call Management
9) Reponsible for meeting team service & revenue KPIs/targets
10) Ensuring the KPI Parameters and Current performances are updated to all the Stakeholders at the Service Center
11) Responsible for driving the Center Initiatives and KPI delivery programs.
12) Responsible for conducting the Weekly Service Engineer Meeting.
13)Ensuring all the stakeholders are aware of any process changes.
14) Responsible for mentorship and development of the team down the line

Preferred candidate profile

Need Skilled & Experienced person with Field Team handling

Net take home salary-35k to 42k

Incentive- Max 17k

Graduate male candidate required.

Candidate will be worked on Teamlease payroll

Job Classification

Industry: Consumer Electronics & Appliances
Functional Area / Department: Sales & Business Development
Role Category: Retail & B2C Sales
Role: Area Sales Manager (B2C)
Employement Type: Full time

Contact Details:

Company: Whirlpool
Location(s): Bengaluru

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Keyskills: Consumer Durables team handling Target Achievement Retail Sales Sales B2C Sales Field Sales Business Development Home Appliances

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₹ 2.5-4.25 Lacs P.A

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Whirlpool

Whirlpool Corporation is an American multinational manufacturer and marketer of home appliances headquartered in Benton Charter Township, Michigan, United States

Teamleader @ Whirlpool

Home > Retail & B2C Sales

Teamleader

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