Telecalling Executive
- Atria Convergence
- 0 - 5 years
- Hyderabad
- 4 days ago
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Job Description
Role Overview
We are looking for customer-focused Calling Agents to join our organization. The role will be aligned primarily to either inbound or outbound calling responsibilities based on business requirements. However, agents are expected to be skill-fungible and trained to handle both inbound and outbound interactions as needed, ensuring operational flexibility and continuity of customer experience. The ideal candidate should be comfortable working in rotational shifts, possess strong communication skills, and be fluent in multiple languages.
Key Responsibilities
- Handle customer interactions through inbound or outbound calls as per role allocation and business needs.
- Resolve customer issues over call and raise/track relevant service requests or tickets where required.
- Conduct outbound calls for billing clarifications, disconnection/reconnection requests, collections, and proactive customer outreach.
- Ensure accurate documentation of customer interactions, actions taken, and outcomes in CRM systems.
- Deliver high-quality customer experience with a focus on first-call resolution and timely follow-ups.
- Demonstrate skill fungibility by being open to cross-skilling across inbound and outbound call types when required.
- Promote suitable plans, service upgrades, add-ons, and payment options based on customer needs.
- Adhere to defined SOPs, compliance standards, and escalation processes.
- Collaborate with internal teams to ensure effective and timely resolution of customer concerns.
Required Skills & Competencies
- Strong verbal communication and active listening skills.
- Ability to handle difficult conversations with empathy and professionalism.
- Problem-solving mindset with attention to detail.
- Comfortable working with CRM tools and basic computer applications.
- Ability to multitask and work in a fast-paced environment.
Language Requirements
- Proficiency in English is mandatory.
- Fluency in one or more regional languages (Hindi, Telugu, Tamil, Kannada) is highly preferred.
- Multilingual capability will be an added advantage.
Shift & Work Requirements
- Willingness to work in rotational shifts, including weekends and holidays as per business requirements.
- Flexibility to handle both inbound and outbound calling responsibilities.
Educational Qualifications
- Minimum qualification: Graduate / Undergraduate (10+2) with relevant experience.
Experience
- Prior experience in a call center, customer support, or customer success role preferred.
- Freshers with strong communication skills may also be considered.
This role is ideal for individuals who enjoy engaging with customers, solving problems, and contributing to a positive customer experience across multiple touchpoints.
Job Classification
Industry: Telecom / ISPFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: FreshersContact Details:
Company: Atria ConvergenceLocation(s): Hyderabad
Keyskills: Upselling Cross Selling Outbound Calling Inbound Sales Outbound Sales Telesales Telecalling
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Atria Convergence
ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-the-home entertainment, education, Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and De...
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