Trainer - Digital marketing (Team lead)
- Cognizant
- 4 - 9 years
- Hyderabad
- 11 days ago
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Job Description
We are looking for an experienced Training Team Lead(Digital Marketing) to manage endtoend training operations, ensure effective performance enablement, and drive continuous improvement across teams. The ideal candidate will have strong experience in training delivery, people management, and process excellence within a fastpaced environment.
Responsibilities
Training & Delivery
- Conduct Training Needs Identification (TNI) and implement relevant interventions.
- Deliver training sessions on workflows, product knowledge, and soft skills as needed.
- Accredit new joiners and existing associates before moving them into production.
- Create training materials, SOPs, and documentation in collaboration with support teams.
- Conduct refresher trainings and drive crossskilling initiatives.
Performance & Quality Management
- Review training scores and performance data; recommend improvement actions.
- Identify opportunities to enhance service delivery and customer experience.
- Stay updated on product and policy changes; ensure timely communication to teams.
- Work with Quality, SME, and Training teams to strengthen processes.
People & Stakeholder Management
- Conduct weekly 1:1 sessions and coaching discussions with direct reports.
- Handle performance evaluations and support career development planning.
- Maintain Early Warning System (EWS) for monitoring peoplerelated concerns.
- Manage stakeholder expectations and handle escalations effectively.
- Participate in client meetings, business reviews, and global discussions.
- Support recruitment activities and team engagement initiatives.
Reporting & Process Excellence
- Present training reports to internal and external stakeholders.
- Ensure structured communication of process and training updates.
- Create and enforce training and process governance frameworks.
Desired Candidate Profile
- Experience as Trainer 2 years
- Strong understanding of Google Ads and digital marketing (Search, Display, Video, Shopping, Apps, DV360 preferred).
- Excellent verbal and written communication skills in English.
- Proficient in Microsoft Excel and Google Workspace tools.
- Experience in creating instructional content and training modules.
- Strong analytical, problemsolving, and decisionmaking skills.
- Ability to learn new technologies quickly and guide teams effectively.
- Selfdriven, proactive, and capable of working with minimal supervision.
Interested candidates can apply through Naukri or share their updated resume at: Pr***************i@co******t.com
Regards:
Praveen kumar k
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: FreshersContact Details:
Company: CognizantLocation(s): Hyderabad
Keyskills: AdWords Digital Marketing Trainer Google AdWords Digital Marketing Product Training Classroom Training Process Training Google Analytics TNA OJT TNI
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