French Voice Support Specialist (B2 French & English) @ IntouchCX

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French Voice Support Specialist (B2 French & English)

IntouchCX
0 - 1 years
Hyderabad
4 days ago
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Job Description

Job Description

We are looking for a French Voice Support Specialist to join our international voice support team. You will be responsible for handling voice calls in French, providing excellent customer service and support while communicating clearly in both French and English.

Key Responsibilities

Handle inbound and outbound voice calls in French and English.
Provide accurate and professional support to French-speaking customers.
Resolve queries efficiently and escalate when required.
Maintain records of calls and ensure timely follow-ups.
Adhere to quality and process guidelines.

Required Skills & Qualifications

Fluent French speaking skills with minimum B2 certification mandatory.
Fluent English communication at B2 level.
Comfortable speaking on voice calls and handling real-time interactions.
Ability to work in rotational shifts (including night shifts, weekends).
Comfortable with rotational week offs.
Excellent communication, listening, and problem-solving skills.
Any graduate or equivalent. Freshers with valid B2 certification are welcome to apply.

Work Schedule

Rotational Shifts (247 / day & night / US-UK shift windows).
5 working days with 2 rotational week offs.

What We Offer

Competitive salary (market-linked).
Training and certification support.
Opportunity to interact with global customers.
Career growth within the voice support domain.

How to Apply

Interested candidates may Apply on Naukri.com or send your resume + French B2 certification to:
[sw***********y@in******x.com]

Ph- 7075147***

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employement Type: Freshers

Contact Details:

Company: IntouchCX
Location(s): Hyderabad

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Keyskills: French Language B2 English French Translation

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₹ -5.5 Lacs P.A

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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IntouchCX

IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.

French Voice Support Specialist (B2 French & English) @ IntouchCX

Home > Customer Success, Service & Operations - Other