Process Associate
- Accentrix Solutions
- 80 Positions
- Bengaluru
- 2 days ago
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Job Description
- Handle customer inquiries via phone calls in a professional manner.
- Provide accurate information, resolve issues, and ensure customer satisfaction.
- Escalate complex cases to the appropriate department when necessary.
- Maintain call logs, update CRM systems, and document resolutions.
- Meet performance metrics including call quality, response time, and customer satisfaction scores.
- Adhere to company policies, compliance standards, and data security guidelines.
- Collaborate with team members to improve processes and customer experience.
We are seeking enthusiastic and customer-focused individuals to join our International Voice Process team. The role involves handling inbound and outbound calls to assist global customers with queries, complaints, and support requests, ensuring a professional and empathetic customer experience.
Key Responsibilities
Experience: 1yr+ experience and freshers also taken
Salary: upto 5lpa
Qualification: Any graduate
5 days working
Rotational Shifts and Rotational Offs
Work from Office
Location: Bangalore, Pune, Mysore, Hyderabad
Contact HR: 88hidden_mobile8
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (International)Functional Area: Not SpecifiedRole/Responsibilies: Process AssociateContact Details:
Company: Accentrix SolutionsLocation(s): Bengaluru
Keyskills: query resolution english crm
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