Center Manager
- OYO
- 1 - 5 years
- Hyderabad
- 2 months ago
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Job Description
Key Responsibilities
Centre Operations
- Manage day-to-day operations of the centre, ensuring seamless service delivery.
- Ensure infrastructure, housekeeping, security, and maintenance are maintained as per Innov8 standards.
- Conduct regular audits and ensure compliance with SOPs, safety, and hygiene standards.
Member Experience
- Own member onboarding, engagement, and retention.
- Act as the first point of contact for member concerns and ensure quick resolution.
- Drive high service quality and positive customer reviews.
Revenue & Business Performance
- Drive centre occupancy and revenue through upselling, renewals, and walk-ins.
- Support the sales team with site visits, closures, and client relationships.
- Monitor ARR, occupancy, and cost controls to meet profitability targets.
People Management
- Lead, train, and motivate centre staff including FOE, housekeeping, and vendors.
- Manage rosters, attendance, performance reviews, and team discipline.
- Build a strong service culture and reduce attrition.
Vendor & Stakeholder Management
- Manage vendors for housekeeping, security, maintenance, and supplies.
- Coordinate with landlords, local authorities, and internal teams (Sales, Finance, HR).
- Ensure timely billing, PO adherence, and cost optimization.
Reporting & Compliance
- Prepare daily, weekly, and monthly MIS on operations, revenue, and issues.
- Ensure statutory compliance and internal reporting accuracy.
- Escalate risks and operational challenges proactively.
Job Classification
Industry: Hotels & RestaurantsFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Walk-insContact Details:
Company: OYOLocation(s): Hyderabad+ View Contact
Keyskills: Co Working Community Management Centre Manager
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₹ .5-6.5 Lacs P.A
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