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Customer Support Representative - Voice process - HR Soumini @ WIPRO

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 Customer Support Representative - Voice process - HR Soumini

Job Description

Job Description

  • Handle customer queries via phone calls, in a professional and courteous manner.
  • Resolve customer complaints promptly and efficiently while maintaining high levels of satisfaction.
  • Meet performance targets set for call handling time, quality standards, and sales conversion rates.
  • Collaborate with team members to achieve common goals and objectives.

Candidates Must have

  • 6 months -2 years of experience in an international voice process (BPO/Call Centre).
  • Strong communication skills with excellent verbal fluency in English language.
  • Ability to work flexible shifts including rotational shifts (24x7) Five days a week.
  • Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.

Interested candidate can also share their updated resume with the subject line of ' Telecom Voice process ' on this number 7204012*** .

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Wipro
Location(s): Pune

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Keyskills:   BPO Customer Support Voice Support International Voice Process Telecom Voice Process International Voice International BPO

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