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Process Trainer @ People Group

Home > Customer Success, Service & Operations - Other

 Process Trainer

Job Description

Roles and Responsibilities

  • Design and deliver training programs for process trainers, focusing on soft skills development.
  • Develop and maintain effective communication channels with stakeholders to ensure seamless delivery of training services.
  • Conduct needs analysis to identify skill gaps and develop targeted training solutions.
  • Collaborate with subject matter experts to create engaging learning materials and content.
  • Monitor trainee progress, provide feedback, and evaluate program effectiveness.

Desired Candidate Profile

  • 3-7 years of experience in BPO/Call Centre industry or related field.
  • Strong understanding of adult learning principles, instructional design methodologies, and facilitation techniques.
  • Excellent communication, presentation, and interpersonal skills; ability to work effectively with diverse groups.

Job Classification

Industry: Internet
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employement Type: Full time

Contact Details:

Company: People Group
Location(s): Mumbai

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Keyskills:   Process Training Product Training TNA OJT TNI Sales Training Training Delivery

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People Group

Shaadi.com, part of Anupam Mittal promoted People Group, is one of India's best known Internet brands and the worlds largest matrimonial service. It was founded with one simple objective - to provide a superior matchmaking experience to Indians all over the world. The company pioneered online matrim...