Collections Strategy Head- Vehicle Products
- Capital First
- 10 to 11 Yrs
- Mumbai
- 4 years ago
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Job Description
Primary Responsibility
Measure, Analyze & Improve Support in driving productivity and performance through
- KPIs measurement money-collected (Money Recovery Rate), recovery by write-off buckets, Recovery by write-off vintages, allocated # per agent, visits frequency per customer, No of visits per day, TL span, No of trails, trail-gap, geographical coverage, distribution by agent grading score, repo/settlement/legal effectiveness
- Improvement opportunities agent talk-off script, training, system usage awareness, trail-gap/quality, agent-grading
- Test and Learn through changes in KPIs and impact
- Evaluate multiple agencies ensuring agency profitability test product allocations; drive competition; outsourced v/s in-house
Plan and Monitor- Planning and periodic forecast on allocations and capacity requirements
Ideate & Innovate Evaluate different field collections models - direct to field, caller-runner models; systems/strategies on repossessions, settlements, AHFS management and disposal; strategies on various legal recourse; skip tracing
Data ownership - Drive customer-360 view:
- Leverage information available from different customer touch-points
- Usage of new tools bureau inputs, number-curing, web-crawler, external data sources, skip tracing
Analytical inputs to drive higher resolution/dollar-collected at sustainable cost, through
- Risk segmentation using propensity to pay/probability to flow forward
- Differentiated treatment depending on products devise differentiated intensity of interventions, different field collections models, usage of bureau strategy for financial and non financial triggers on non-contact and non-responsive customers, contact-ability resolution basis right time and place to visit
- Drive development and adoption of models for right time to contact, tagging for skip tracing, optimum no of visits per customer type, efficacy of legal recourse product/stage-wise
- Models for right time to repossess, repossession success propensity, repossession profitability and approach on repossessed asset disposal
- Models for right stage for settlement, settlement acceptance propensity, right waiver%
- Analytical inputs to drive enhance recovery, recovery vintages, debt-sale solutions
Project management
- Identification of change the bank & run the bank opportunities
- Create cadence/drive project management rigor, in close coordination with the field operations team
- Coordinate with stakeholders to get data and show results/outcome of changes being implemented
- Ensure post-project adoption through training and hand-holding post BAU declaration
Market Connect - Gather market intelligence on
- Skip tracing partnership possibilities,
- Benchmark performance within BFSI and other relevant segments
- Agency management systems, opportunities for driving better controls at agencies
- Quality and governance process
Secondary Responsibility
Work closely with product/portfolio risk teams and BIU teams towards understanding and effecting portfolio changes into insights for effective and efficient collections operations and support on collections projects
, Graduate/ Post graduate with 10+ years of work experienceEmployement Category:
Employement Type: Full timeIndustry: NBFC ( Non Banking Financial Services )
Role Category: SBU Head / CEO / Director
Functional Area: Not Applicable
Role/Responsibilies: Collections Strategy Head- Vehicle Products
Contact Details:
Company: Capital FirstLocation(s): Mumbai
Capital First
A New look, a New beginning! We are pleased to announce the completion of the merger of IDFC Bank and Capital First, officially combined to form a new enterprise which will be called IDFC First Bank. The merger is a milestone in the history of the two institutions and marks the beginning of...
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