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Command Centre Analyst @ Tata Consultancy

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 Command Centre Analyst

Job Description

Role & responsibilities


  • Team Management:
  • Lead and mentor L1 operators and Shift Leads; manage staffing and scheduling.
  • Operational Governance:
  • Define and enforce SOPs; ensure compliance across shifts.
  • Incident & Major Event Leadership:
  • Oversee critical incidents and major events; act as primary escalation point.
  • Performance Reporting:
  • Prepare weekly/monthly performance reports and improvement plans.
  • Continuous Improvement:
  • Identify process gaps and implement automation or efficiency initiatives.
  • Stakeholder Engagement:
  • Communicate with senior management on outages, KPIs, and strategic initiatives.
  • Tool & Technology Oversight:
  • Ensure optimal use of monitoring and ITSM tools; drive tool enhancements.
  • Training & Development:
  • Conduct training sessions for new hires and ongoing skill development.

Preferred candidate profile

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Human Resources
Role Category: Recruitment & Talent Acquisition
Role: IT Recruiter
Employement Type: Full time

Contact Details:

Company: Tata Consultancy
Location(s): Visakhapatnam

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Keyskills:   Team Management Command Center Shift Management Shift Operation Performance Reporting NOC

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