Command Centre Analyst @ Tata Consultancy

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Command Centre Analyst

Tata Consultancy
3 - 8 years
Visakhapatnam
3 days ago
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Job Description

Role & responsibilities

Team Management:
Lead and mentor L1 operators and Shift Leads; manage staffing and scheduling.
Operational Governance:
Define and enforce SOPs; ensure compliance across shifts.
Incident & Major Event Leadership:
Oversee critical incidents and major events; act as primary escalation point.
Performance Reporting:
Prepare weekly/monthly performance reports and improvement plans.
Continuous Improvement:
Identify process gaps and implement automation or efficiency initiatives.
Stakeholder Engagement:
Communicate with senior management on outages, KPIs, and strategic initiatives.
Tool & Technology Oversight:
Ensure optimal use of monitoring and ITSM tools; drive tool enhancements.
Training & Development:
Conduct training sessions for new hires and ongoing skill development.

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Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Human Resources
Role Category: Recruitment & Talent Acquisition
Role: IT Recruiter
Employement Type: Full time

Contact Details:

Company: Tata Consultancy
Location(s): Visakhapatnam

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Keyskills: Team Management Command Center Shift Management Shift Operation Performance Reporting NOC

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Command Centre Analyst @ Tata Consultancy

Home > Recruitment & Talent Acquisition