Hiring For Cce/ga/bm - Banaskantha
- IIFL Finance
- 1 - 6 years
- 13 days ago
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Job Description
Branch Manager
- Responsible for business growth, new customer acquisition, customer service, overall branch operations & compliance.
- Drives field marketing and continuous customer acquisition & engagement in catchment area to meet branch targets for gold loans and other financial products.
- Maintains portfolio quality by tracking gold quality and ROI.
- Ensures valuation, process compliance, timely system approvals for loans.
- Coordinates with audit teams; maintains registers and displays.
- Follows up for interest collections to control NPAs; handles auctions.
- Monitors team's activities across gold loans, cash, documents, leads generated and new customer acquisition.
- Coaches, mentors, and trains team; provides timely feedback and motivation.
- Maintains branch infrastructure and hygiene standards.
Gold Appraiser
- Attending to walk-in customers, addressing queries about the gold loan process and schemes offered.
- Conducting gold valuations and identifying gold purity accurately.
- Properly packing and storing gold and gold packets after loan disbursal. Returning gold ornaments to customers after loan closure.
- Managing cash (system & physical) during loan disbursals, interest collection, and loan closures.
- Create new CUID in system & modifications in LOS during Disbursal, Part Release / Payments & Loan Closure.
- Maintain branch registers as per the guidelines Key / Cash / Packet Movements, Staff & Customer Visits etc.
- Ensuring proper collection and storage of customer KYC documents.
- Following up with customers for timely collection of interest and principal payments.
- Providing good customer service at every step i.e. while pledging, releasing, or making interest payments.
Customer Care Executive
- Responsible to acquire New Customers for generating Gold Loan business and for other cross sell products.
- Participate in field-marketing activities to improve the brand visibility of IIFL Finance Limited branch in the catchment areas and generate leads of prospective customers.
- Drive & ensure continuous customer engagement through various channels.
- Maintaining quality portfolio by tracking & controlling ROI.
- Provide after sales service to existing customers and obtain references from them to increase the customer base.
- Strong follow up on interest collections to keep NPAs (non-performing assets) under control.
Interested Candidates can share their Resumes at
Kh*****************i@ii*l.com or 9137524***
Job Classification
Industry: NBFCFunctional Area / Department: BFSI, Investments & TradingRole Category: BFSI, Investments & Trading - OtherRole: BFSI, Investments & Trading - OtherEmployement Type: Walk-insContact Details:
Company: IIFL FinanceLocation(s): Tharad+ View Contact
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