Software Development Engineer in Support
- Apple
- 0 - 5 years
- Hyderabad
- 6 days ago
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Job Description
Job Summary:
-
Imagine what you could do here
- At Apple, we believe new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly
- Bring passion and dedication to your job and theres no telling what you could accomplish
- The people here at Apple don t just create products they create the kind of wonder that s revolutionised entire industries
- It s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts
- Join Apple, and help us leave the world better than we found it
- Business Process Re-engineering team powers engineering and innovation behind our Supply Chain and Operations worldwide
- We develop solutions to complex business problems at Apple scale while collaborating with cross-functional teams in a fast paced environment
- BPR Business Operations is a global team that ensures timely, quality support to application users for powering business continuity and liberating the development teams bandwidth to allocate to new capabilities
- The Centralized Global support model delivers deep technical application support to suit applications scaling across multiple Apple Businesses, variety of customer base across multiple regions
- The support delivery is executed by the vendor teams covering multiple locations & timezones
- We are looking for a Software Development Engineer in Support who as a technical lead would anchor and set the technical roadmap for us
- , description:We are reimagining Global support and seeking Application Support Engineering - Automation lead who is hands-on technical and is responsible to modernize Support planning and execution with intelligent tooling
- This role is perfect for an individual contributor who thrives at the intersection of support process and platform engineering
Responsibilities:
- Perform root cause analysis and fix problems at the code, infrastructure, or configuration level
- Partner with development teams to patch bugs and enhance application reliability, ensuring minimal disruption to customer operationsInfluence Application design decisions by advocating for supportability and resilience
- Develop observability frameworks (dashboards, logging standards, tracing), automation for auto-triage, self-healing, and real-time diagnostics
- Deep analytical skills, systems thinking, and the ability to turn support problems into scalable engineering solutions collaborating across engineering, monitoring, and portfolio teams
- Attention to detail and the ability to communicate at all organizational levels with excellent verbal and written communication skills
- Work in a high-trust environment with technical leadership, high
Job Classification
Industry: Consumer Electronics & AppliancesFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full timeContact Details:
Company: AppleLocation(s): Hyderabad
Keyskills: Supply chain Root cause analysis Application design Application support Technical leadership Business process re-engineering Business continuity Individual Contributor Monitoring Business operations
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