Customer Care Executive
- IIFL Finance
- 0 - 4 years
- Delhi, NCR
- 13 days ago
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Job Description
Role & responsibilities
Must be able to identify quality & purity of Gold in any formby manual process.
- Calculation of Gold valuation pledged by customer.
- Should be able to maintain accounting process, records and
handling cash in the branch for Gold Loan transactions.
- Provide excellent customer service and to promote customer
centricity in the organization by improving customer serviceexperience and engaging with customers.
- Have understanding of IIFL Gold loan business and schemes.
- Keeping the existing customers updated with their existing
account details.
- Ensure daily door to door & shop to shop marketing.
- Focus on marketing activities to ensure that IIFL brand is
known in the targeted catchment area of atleast 5 squarekilometres radius for enhancing walk-ins resulting inbusiness.
- Proactively participate in business development and
recovery of overdue loans
- To take upon themselves additional responsibilities / duties
of other staff members if and when office exigencies require
- Should be able to maintain accounting process, records and
handling cash in the branch for Gold Loan transactions
- Adherence to the administrative processes, norms, policies
& discipline of the organization is a must
- Should be able to solve the queries of the customers as well
as handling the customers in a cooperative & efficient way.Job Specification
Preferred candidate profile
- Atleast 1-year experience of gold valuation or customer
service in BFSI sector
- Highly organized and able to handle multiple tasks
- Strong communication skill
- Organized, self-motivated, dynamic and goal oriented
Job Classification
Industry: BankingFunctional Area / Department: BFSI, Investments & TradingRole Category: Banking OperationsRole: Sales OfficerEmployement Type: Walk-insContact Details:
Company: IIFL FinanceLocation(s): Delhi, NCR
Keyskills: Gold Loan Operations Gold Loan Sales NBFC Banking Sales
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IIFL Finance
IIFL Finance Limited is one of the leading players in the financial services space in India. Together with its subsidiaries IIFL Home Finance Limited, IIFL Samasta Finance Limited (Formerly known as Samasta Microfinance Limited) and IIFL Open Fintech Private Limited, it provides a diverse range of ...
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