Bachelor's degree in engineering, Computer Science, Information Systems, or equivalent experience required.
8+ years of experience in collaboration/UC architecture and integration across Microsoft Teams, Zoom, and Cisco UC; prior lead/architect responsibilities preferred.
Certifications preferred: Microsoft Teams Administrator Associate; Cisco CCNP Collaboration; Zoom Certified Administrator/Integrator. AudioCodes/Ribbon SBC certifications are a plus.
Proven architecture experience with meeting room systems (Teams Rooms, Zoom Rooms, Cisco Room devices), PSTN architectures (Direct Routing/Operator Connect), and E911 by design.
Experience defining SLOs/observability, configuration-as-code, privacy and compliance controls (retention, eDiscovery), and conducting design reviews/pilots in enterprise environments.