Infosys BPM is Hiring - Charge Back/Disputes (4 - 6yrs) - Bangalore
- Infosys
- 4 - 6 years
- Bengaluru
- 11 days ago
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Job Description
Greetings from Infosys BPM Ltd.,
We are hiring for Charge Back/Disputes (4-6Yrs) in Bangalore location.
Please find below Job Description for your reference:
- Job Location: Bangalore
- Qualification: Any Graduates
- Experience: 4-6 Years
- Designation: Team Lead
- Employment Type: Full Time
- Notice Period: Immediate Joiners Or 30 Days
- Shift: Flexible to work for any shift
- WFO/ Hybrid: 100% Work from Office
JOB DESCRIPTION:
Job Title: Dispute Resolution Team Lead (IC role)
Role Overview
This role ensures effectively delivering high quality work in the scope of work. Meeting the defined targets and upholds risk & compliance guidelines. Maintain alignment with client/organizational objectives.
Key Responsibilities
- Deliver high quality work.
- Audit readiness & control adherence.
- Defect RCA and corrective actions.
- Identify opportunities for process improvement and efficiency.
- Ensure compliance with company policies, procedures, and quality standards.
Knowledge & Skills preferred for the role
- Knowledge of Disputes handling.
- Knowledge of reason codes, Card brands, network rules and guidelines.
- Familiarity with dispute claims value chain.
- Experience in dispute chargeback phase and process.
- Experience in merchant interactions.
Business Performance
- Maintaining client Service Level Agreement Standards (SLAs) & client satisfaction
- Drive automation and continuous improvement within the process.
- Identifies cost saving opportunities.
- Structured and periodic performance management.
- Support and engage with other ad-hoc projects and Organization Development tasks, as required.
Client Management
- Ensure proactive client feedback while aligning priorities to Client SLA deliveries.
- Actively engaged with Client Relations team for support and expectation management.
- High priority escalation handling and close loop management.
Educational/Professional Qualifications:
- Bachelors degree in finance, Business Administration, or related field (or equivalent experience).
- Minimum 2 years of work experience as Team Lead in client operations, financial services, or similar roles.
- Strong analytical and problem-solving skills.
- Proficiency in MS Excel and other data analysis tools.
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team in a high-volume environment.
Competencies that will be Assessed:
- Leadership & People Management.
- Strategic & Business Acumen.
- Interpersonal & Communication Skills.
Work Environment:
- Location: Bangalore (with collaboration across U.S. time zones).
Mode: Work from Office.
If interested, please share your resume with below details to cs************i@in****s.com.
Name:
Email & Mobile Number:
Graduation:
Date Of Birth:
Post-Graduation: (If applicable):
Total experience:
Relevant experience:
Current/Previous Company name:
Current CTC:
Expected CTC:
Notice period:
Flexible to work at any Shift:
Thanks & Regards,
Talent Acquisition Team
Infosys BPM Ltd
Job Classification
Industry: BPM / BPOFunctional Area / Department: BFSI, Investments & TradingRole Category: BFSI, Investments & Trading - OtherRole: BFSI, Investments & Trading - OtherEmployement Type: Full timeContact Details:
Company: Infosys BPMLocation(s): Bengaluru
Keyskills: Dispute Handling Dispute Resolution Chargeback dispute chargeback Merchant interactions Individual Contributor financial services Cards
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