Openings For Hp Na (hewlett-packard North America) / International Bpo @ Teleperformance

Job Description

Job Role: Customer Service Executive Voice Process (HP North America)

Location: Thane West

Qualification: Hsc Pass to Any Graduate

Job Summary:
This role involves providing customer service support for HP North America customers through voice-based interactions. The primary responsibility is to assist customers with technical troubleshooting of HP systems and ensure timely and effective resolution of their issues.

Key Responsibilities:

• Handle inbound voice calls from HP North America customers
• Provide technical troubleshooting support for HP systems and products
• Deliver high-quality customer service and maintain service level standards
• Log and track customer interactions accurately
• Coordinate with internal departments for issue resolution
• Maintain confidentiality and adhere to company policies and processes

Eligibility Criteria:

• HSC or Graduate with a minimum of 6 months of customer service experience (voice process preferred)
• Excellent communication skills (C1 or C2 level)
• Basic technical knowledge and troubleshooting ability

Shift Details:

• 24x7 rotational shifts
• 5 days working with 2 rotational week-offs

Compensation:

• 28,000 in-hand (based on profile and experience)

Interview Rounds:

1. HR Round
2. AMCAT Assessment
3. Floor Operations Round

To schedule your interview call or send your CV through WhatsApp
Contact: HR Vaibhavi - 7030024***

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Customer Service technical troubleshooting Technical Voice Process International Voice International Voice Process International Call Center Voice Process Voice Support Customer Support Customer Care International Process International BPO International Calling