IT Technology Services Senior Specialist
- SAP
- 9 - 14 years
- Bengaluru
- 15 days ago
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Job Description
- Build strong, trusted relationships with customers by understanding their SAP landscape, challenges, and business goals.
- Lead technical discussions and proactively identify opportunities to optimize performance, reliability, and value from SAP Enterprise Cloud Services.
- Manage escalations with a focus on swift resolution, root cause prevention, and long-term improvement.
- Collaborate closely with Client Delivery Managers, Project Leads and other Delivery units to ensure seamless delivery and customer success.
- Influence customer strategy by advocating SAP s intelligent enterprise roadmap, value-added services, and modernization initiatives.
- Your work will directly impact customer retention, service excellence, and SAP s positioning as a trusted cloud transformation partner.
- You bring a combination of deep technical expertise, customer empathy, and problem-solving capability to this role.
- Bachelors degree in computer science, Engineering, or Information Management (or equivalent experience).
- 9+ years of SAP BASIS or technology experience within IT services or managed cloud environments.
- 5+ years of customer-facing experience in technical service delivery, escalations, or project management.
- In-depth knowledge of SAP technologies and system architecture (SAP certification preferred).
- Hands-on understanding of hyperscalers, multi-cloud integrations, networking, and virtualization technologies.
- Strong analytical and communication skills, with the ability to translate technical concepts into business-relevant discussions.
- Experience working across global, cross-functional teams and handling complex customer engagements.
- A growth mindset with resilience under pressure, maintaining a focus on delivering value and continuous improvement.
- In this role, you ll have the opportunity to manage diverse technical landscapes and evolving technologies that will continuously stretch your skills, offering exceptional opportunities to learn, grow, and stay at the forefront of the SAP cloud ecosystem.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical LeadEmployement Type: Full timeContact Details:
Company: SAPLocation(s): Bengaluru
Keyskills: IT services Computer science System architecture SAP Networking Project management SAP Basis Information technology Virtualization Analytics
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