Sr Process Associate : Customer Support : 3.90 Lpa : Grads And Ug
- Leading ITES Company
- 1 - 4 years
- Kolkata
- 11 days ago
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Job Description
Hi,
We are looking forward to hire Sr Associate - Blended Process.
Please go through the JD and Apply. We shall call back the relevant profiles.
Key Highlights :
> Minimum 1 year of experience in Customer Support
> Salary Package : 3.90 LPA ( 25,400 in hand )
> 1,400 Travel Allowance
> Immediate Joiner Only can Apply.
> Excellent Communication Skills Required
> Candidate Must Not take any leave in 90 Days
> One side cab will be available.
Call or Whatsapp Your CV :
Saifi @ 92084 59988
Responsibilities:
- Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.).
- Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems.
- Problem-Solving: Identifying the root cause of problems and implementing solutions.
- Documentation: Keeping records of customer interactions, issues, and solutions.
- Escalation: Knowing when to escalate complex issues to more experienced technicians or managers.
- Customer Satisfaction: Ensuring customers are satisfied with the level of support provided.
- Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware.
- Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing.
- Teamwork: Collaborating with other support team members and internal departments.
- Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs.
Skills:
- Technical Skills: Proficiency in computer systems, software, and hardware.
- Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers.
- Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process.
- Communication Skills: Clear and concise communication, both written and verbal.
- Technical Documentation: Ability to create and maintain technical documentation.
- Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware.
- Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively.
- Analytical Skills: Ability to analyze technical problems and identify root causes.
- Teamwork and Collaboration: Ability to work effectively with team members and internal departments.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: Leading ITES CompanyLocation(s): Kolkata
Keyskills: Blended Process Customer Service Semi Voice Voice Process Customer Support Wipro Taskus US Voice TCS Accenture Firstsource Non Voice Ienergizer Chat Process Infosys Telus Tech Mahindra IGT Chat Customer Care Teleperformance International Voice Voice
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