Customer Service Lead @ OYO

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Customer Service Lead

OYO
3 - 8 years
Noida, Gurugram
2 months ago
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Job Description

Role & responsibilities

Key Responsibilities:

Drive the team to meet and exceed sales, conversion, and performance metrics.
Monitor daily chat operations and ensure SLA adherence.
Handle roster management, shift planning, and one-on-one coaching.
Use data-driven insights to identify opportunities and improve outcomes.
Own end-to-end issue resolution through coordination with tech, product, and other teams.
Represent customer insights and pain points to internal stakeholders.
Lead or participate in key cross-functional projects as assigned.
Foster a solutions-oriented, target-driven, and high-performing team culture.

Skills & Requirements:

-46 years of experience leading a customer-facing and sales support team.

-Strong leadership skills with proven ability to motivate and drive performance.
-Strong analytical mindset able to derive insights from data and metrics.
-Passionate about delivering high-quality customer experience.
-Flexible, adaptable, and comfortable working in a fast-paced,

Job Classification

Industry: Travel & Tourism
Functional Area / Department: Food, Beverage & Hospitality
Role Category: Tourism Services
Role: Activities Coordinator
Employement Type: Full time

Contact Details:

Company: OYO
Location(s): Noida, Gurugram

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Keyskills: Chat Support Revenue Generation Sales Customer Service Operations Chat Process

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₹ 4-7 Lacs P.A

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Your name (*)

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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UTTAM TOYOTA, one of Toyotaâ‚¬â„¢s leading Dealer Partners in India offers the unique Toyota combination of world class products and unmatched buying and service experience to its customers. Currently UTTAM TOYOTA operates through its facilities located at Delhi, Noida &amp;amp; Ghaz...

Customer Service Lead @ OYO

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