Cs Executive
- OYO
- 2 - 5 years
- Noida, Gurugram
- 4 months ago
- Email to a friend
- Report this job
Job Description
Role & responsibilities
- Respond promptly and accurately to customer queries received via email.
- Assist customers with booking-related inquiries, cancellations, modifications and refund tracking.
- Analyze customer concerns and provide appropriate resolutions.
- Coordinate with internal teams to expedite issue resolution.
- Maintain response quality and compliance with defined SLAs.
- Document interactions and maintain records in the CRM system.
- Identify recurring issues and escalate when necessary
Preferred candidate profile
- Experience in customer support, email process or hospitality support preferred
- Strong written communication and comprehension skills
- Ability to multitask and manage priorities professionally
- Customer-first approach with problem-solving mindset
- Knowledge of MS Office and CRM or ticketing tools
Job Classification
Industry: Travel & TourismFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: OYOLocation(s): Noida, Gurugram
Keyskills: Customer Service Escalations Customer Complaints Customer Satisfaction Email Complaint Handling Query Resolution Customer Handling
Similar positions
OYO
Astroyogi - India's largest marketplace of spiritual sciences across technology platforms and partners. Currently, we have an enthusiastic and dynamic team of 90 members that manage a cross section of functions, including product, technology, sales, marketing, operations and content. Astroyogi is...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in