Incident Manager for Ericsson Global in
- Accor
- 5 Positions
- Bengaluru
- 19 days ago
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Job Description
- Manage Incidents 24X7 and ensure minimal disruption to the service.
- This role requires for handling the NW performance & availability and Dead Sites number along with end customers, responsible to handle the governance with End Customer
- This position requires expert skill in managing the end customer, including the critical skills of Dispatch/Estates and Incident management.
- Set up the WAR Room every time when it is required and be the SPOC for Ericsson operations team
- Set up and drive the Technical & Management Bridge.
- Do verify the messages to ensure completeness & correctness of the information being sent to the customer.
- Managing the Key Network performance related incidents
- Handling the End customers and work
- The handling of the high customer complaint incident will be the key interfacing with Customers
- This role will give great opportunity to handle the Customers and escalations handling. This will also work in managing the SLA's and KPI'
- Have more than 2 years trouble shooting experience in a Telecom domain.
- Having experience in end-to-end Incident handling process and making sure availability is always green.
- Remain open minded when approaching problems, considering all inputs and available alternatives before making decisions.
- Have ability to remain calm and focused under extremely stressful situations.
- This role will be responsible for handling the customer focused Incidents and will have direct governance with Customer to solve these issues.
- Technical Skill for Mobile Communications along with Dispatch and Incident management full knowledge, along with ITIL expertise
We have openings for Incident Manager in Bengaluru Location with 2 to 3 Years in Incident Management
Qualification: B.E / B.Tech Electronics & Communications
Salary Limit : Rs.35000/- CTC
Job Description:
Requirements:
Interested candidates may update your details and CV at below given link:
https://forms.gle/kLTZsKWoZpcxbWKp7
Employement Category:
Employement Type: Full timeIndustry: Telecom / ISPRole Category: Telecom SoftwareFunctional Area: Not SpecifiedRole/Responsibilies: Incident Manager for Ericsson Global inContact Details:
Company: Accord Synergy Ltd.Location(s): Bengaluru
Keyskills: kpi monitoring trouble shooting sla management
Accor
We are far more than a worldwide leader. We are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We take care of millions of guests in our 5,100 addresses
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