Software Engineer-ETL Support @ CGI

Responsibilities:Provide L2 support for Middle ware applications in production environments. Monitor application performance and availability using tools like Splunk, Dynatrace, or similar. Troubleshoot and resolve incidents, service requests, and application issues within defined SLAs. Collaborate with development, infrastructure, and development teams to identify root causes and implement fixes. Perform regular health checks, log analysis, and proactive maintenance activities. Participate in deployment activities, including release validations and rollback planning. Maintain documentation for support procedures, known issues, and resolutions. Ensure compliance with ITIL processes including incident, problem, and change management. Support batch jobs, integrations, and middleware components as needed.Must-Have Skills: Maintain documentation for support procedures, known issues, and resolutions. Ensure compliance with ITIL processes including incident, problem, and change management. Support batch jobs, integrations, and middleware components as needed.Good-to-Have Skills:Provide L2 support for Middle ware applications in production environments. Monitor application performance and availability using tools like Splunk, Dynatrace, or similar.

• Analytical Thinking
• SQL