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Customer Relationship Manager @ Rudra Group

Home > Sales Support & Operations

 Customer Relationship Manager

Job Description

Role & responsibilities

  • Managed end-to-end customer lifecycle from lead generation to post-possession support.
  • Coordinated with sales, accounts, legal, and site teams to ensure smooth customer experience.
  • Handled customer queries, escalations, and complaints to maintain high satisfaction levels.
  • Managed booking documentation, KYC verification, and agreement coordination.
  • Monitored payment schedules, follow-ups, and supported collections with accounts team.
  • Maintained accurate CRM data, MIS reports, and customer records.
  • Ensured compliance with company policies and real estate regulations (RERA).

Job Classification

Industry: Real Estate (Co-working)
Functional Area / Department: Sales & Business Development
Role Category: Sales Support & Operations
Role: Customer Engagement
Employement Type: Full time

Contact Details:

Company: Rudra Group
Location(s): Noida, Gurugram

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Keyskills:   Sales Sales Support Sales Support / Presales CRM Management Business Development In Office Sales Commercial Properties Residential Properties

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Rudra Group

Here we don't consider our work to be a daily routine rather we strive to build every home as a fine piece of architecture. We go a long length to arrive at seamless blend of aesthetics, materials and location. It goes without saying that we stand committed to our motto of delivering excellence in...