Technical Lead - Oracle CX Consultant
- Birlasoft
- 5 - 10 years
- Pune
- 15 days ago
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Job Description
Primary Skill: Oracle RightNow Cloud Service
Required Additional skill: Oracle Sales Cloud Sales Force Automation
Job Description: Oracle RightNow Service Cloud Consultant
Role Overview:
The Oracle CX Consultant will be responsible for implementing, customizing, and supporting Oracle Customer Experience (CX) solutions, including Service Cloud, Sales Cloud and CDM. The ideal candidate will possess a blend of technical, functional, and soft skills to deliver high-quality solutions and drive business value for clients.
Key Responsibilities
Technical Skills:
Develop and customize Oracle RightNow Service Cloud components, including (Mandatory to have)
o Reports and Dashboards/Scheduling
o Widget Customizations, Customer Portal configuration
o Custom Scripts and Addins
o Javascript API, Custom Process (CPM), Custom scripts
o Integrations and Workspace Design
o REST API, PHP, ROQL
Configure and enhance Oracle Sales Cloud features (Good to have)
o Sandbox, Pages, Work areas, Workspaces
o OTBI and BIP reports
o Groovy Scripts, Oracle SQL, Application Composer
o Sales plugin in Outlook, Import/Export, Integrations (REST/SOAP API), Workflow
Qualifications
Bachelor s degree in Computer Science, Information Technology, or related field
5+ years of experience in Oracle CX implementation and support
Hands-on expertise in Oracle RightNow Service Cloud, Sales Cloud and CDM modules
Proficiency in scripting (Groovy, JavaScript, PHP), API integrations, and report development
Experience in functional configuration and business process mapping
Excellent communication and interpersonal skills
Good to have experience in Oracle Eloqua
Preferred Attributes
Oracle CX certifications
Experience working with global teams and clients
Ability to work independently and as part of a team
Strong analytical and documentation skills
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: DBA / Data warehousingRole: Database AdministratorEmployement Type: Full timeContact Details:
Company: BirlasoftLocation(s): Pune
Keyskills: Automation Analytical Javascript PHP Business process mapping Scheduling Oracle Information technology
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Birlasoft
Part of the US$ 1.6 billion CK Birla Group, Birlasoft is a leading global IT solutions provider, with micro-vertical focus across Automotive, Industrial Manufacturing, Healthcare, Lease & Lending, Insurance & Re-insurance and Aerospace & Defense. Committe
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