Customer Support Executive
- AstroVed
- 2 - 5 years
- Chennai
- 1 month ago
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Job Description
Astroved looking for a driven and experienced Senior Customer Support Executive to bolster our Customer Support Team.
Role & responsibilities
- Recruit potential customers by recommending our services/products and demonstrating how they benefit the customer personally
- Answer any questions the customer may have about available products and services
- Establish new customer accounts, recording account information on written forms or digitally
- Listen to customer concerns and complaints with the goal of identifying the causes of the problem
- Select appropriate responses to customer issues and work quickly to resolve them
- Anticipate customer needs, following up with previous customers to offer reorders or additional services
- Dedication and ability to manage multiple tasks in a pressured environment
- Answering customers inquiries through voice call, email, chat, or ticketing system.
- Follow up on customer satisfaction
- Making sure that customer's Issues are attended and all of their concerns are resolved immediately.
- Flexibility to work different shifts (including evenings, weekends, or holidays)
Preferred candidate profile
- Excellent written and verbal communication skills is mandatory.
- Multilingual skills will catch our attention
- 2+ years of Experience in Customer service experience
- Compassionate with a high level of empathy
- Interpersonal skills
- Listening skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Diploma or Degree equivalent
- Must have experience in Customer Support field for more than 6 months
Perks and benefits
Upto 3 to 4 lakhs per annum plus monthly incentives and allowances extra
Preferred a candidate who can join immediately or on short notice, no more than 10 days.
How to Apply:Interested candidates can walk in to the office Monday to Friday, from 10:00 AM to 03:00 PM, or apply directly through this post, or send their resume to ar******r@as*****d.com.
Job Classification
Industry: Internet (E-Commerce)Functional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: AstroVedLocation(s): Chennai
Keyskills: Semi Voice Chat Support Email Process Customer Support Cross Selling Escalations Customer suppport Customer Queries Chat Process
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AstroVed
Astroved is a fast-growing consumer internet company focused on bringing Vedic Astrological content and services to consumers worldwide. We incorporate ancient wisdom into modern applications to improve our customers' lives.
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