Your browser does not support javascript! Please enable it, otherwise web will not work for you.

Architect @ Birlasoft

Home > Software Development

 Architect

Job Description

Area(s) of responsibility



RESPONSIBILITIES


  • Oversee end-to-end delivery and support of ASM projects with stringent uptime and performance requirements.

  • Ensure SLA compliance and continuous service improvement.

  • Drive productivity initiatives and automation opportunities across the support landscape.

  • Lead and mentor a large team of support engineers and leads.

  • Foster a high-performance culture with a focus on ownership, collaboration, and growth.

  • Conduct regular performance reviews and enable skill development.

  • Lead Emergency Response Team (ERT) calls during major incidents and outages.

  • Drive root cause analysis and implement preventive actions.

  • Ensure prompt resolution and communication of incidents and problems.

  • Build and keep strong relationships with internal and external stakeholders.

  • Provide regular updates, dashboards, and reports to leadership and clients.

  • Function as a single point of contact for escalations and strategic discussions.

  • Collaborate with infrastructure teams to ensure system stability and performance.

  • Leverage Java-based background to understand and troubleshoot application and infrastructure issues.

REQUIREMENT


(Experience, Qualification, Knowledge & Skills)


  • 10-14 years of IT experience with Java Web/Enterprise/Infra Support projects.

  • Bachelor s degree in computer science, Engineering, or related field.

  • 5+ years of experience in Managing Production Support engagement including mission critical applications in 24*7 support model.

  • Proven experience managing large teams and complex application landscapes.

  • Strong ability in Incident Management, Problem Management, Stakeholder Communication, and Productivity Initiatives.

  • Experience in driving ERT calls and managing high-pressure situations.

  • Familiarity with Splunk, New Relic, and other monitoring tools.

  • ITIL certification preferred; PMP or equivalent is a plus.

  • Ability in programming languages such as Java, sprint boot, microservices

  • Solid understanding of cloud computing platforms, preferably AWS cloud.

  • Knowledge in implementing and supporting CI/CD pipelines using tools like Jenkins and GitLab

  • Effective communication, presentation, and collaboration skills with the ability to work effectively in a multi-vendor environment.

  • Strong ability to Drive discussion with Senior leadership.

  • Familiarity with Automation, Reliability and Observability in RUN organization.



Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Solution Architect
Employement Type: Full time

Contact Details:

Company: Birlasoft
Location(s): Hyderabad

+ View Contactajax loader


Keyskills:   Computer science Cloud computing Root cause analysis PMP Automation Production support Problem management Programming Incident management Management

 Fraud Alert to job seekers!

₹ Not Disclosed

Similar positions

GenAI Architect

  • Cognizant
  • 10 - 18 years
  • Pune
  • 2 days ago
₹ Not Disclosed

Dotnet Fullstack Architect

  • Infosys
  • 10 - 19 years
  • Hyderabad
  • 2 days ago
₹ Not Disclosed

Java Full Stack Architect

  • Infosys
  • 10 - 20 years
  • Hyderabad
  • 2 days ago
₹ Not Disclosed

Dot Net Fullstack Architect- STG

  • Infosys
  • 10 - 18 years
  • Hyderabad
  • 2 days ago
₹ Not Disclosed

Birlasoft

Birlasoft (India) Limited is a global IT services company specializing in digital transformation, cloud solutions, and enterprise technology consulting. It provides services across application development, infrastructure management, analytics, and ERP systems, helping businesses modernize and optimi...