Job Description:
Must have skills
Strong understanding of ServiceNow architecture and components.
ITSM module expertise is required
Scripting skills JavaScript (Client Scripts, Business Rules, Script Includes) and Glide API (GlideRecord, GlideAjax, etc.) are needed
Form design, UI Policies, UI Actions, Workflow and Flow Designer skills required
Knowledge of REST/SOAP APIs
Knowledge of Roles, ACLs, and Data Policies
ITIL concepts and best practices for ITSM processes.
Good to have skills
Flow Designer advanced features
Script optimization and query performance tuning
Scoped application development
Roles & Responsibilities
Build/modify forms, fields, UI policies, UI actions, business rules.
Implement SLAs (definitions, conditions, pause/resume, workflows).
Service Catalog design
Create Catalog Items, Record Producers, Catalog UI Policies, Client Scripts.
Implement flows/sub flows for approvals, notifications, tasking, and escalations.
Use Integration Hub spokes where applicable.
Build event-driven notifications, email templates, and inbound actions.

Keyskills: Servicenow ITSM Flow Designer Javascript Rest Soap ITIL Glide
About Cybage:Founded in 1995, Cybage Software Pvt. Ltd., a technology consulting organization is a leader in the hi-tech and outsourced product engineering space. We are a valued partner to technology startups, mid-size companies, and Fortune 500 corporations alike. Our solutions are focused on mode...