Customer Care Executive @ PolicyBazaar

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Customer Care Executive

PolicyBazaar
0 - 5 years
Noida, Gurugram
2 months ago
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Job Description

Job description

*ONLY IMMEDIATE JOINERS APPLY**

Job description

Customer Service Executive

Location: Gurugram, Haryana

Interview Mode- Only Face-to-Face (No Virtual Interviews)

Qualification- 0-3 yrs (Freshers are welcome)

Salary Package- 2.5 LPA to 4 LPA

Job description

PolicyBazaar.com is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities:

Handle inbound and outbound calls to address customer queries and concerns.
Provide accurate information regarding insurance policies, premium calculations, and policy status.
Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
Maintain customer records by updating information in the CRM system.
Ensure customer satisfaction through professional communication and problem-solving.
Meet daily, weekly, and monthly targets set by the team lead.

Required Skills:

Excellent communication skills (verbal and written) in English and Hindi.
Ability to handle customer queries efficiently and politely.
Basic computer knowledge and proficiency in MS Office and email.
Patience and empathy to manage difficult or irate customers.
Prior experience in a call center or customer support role is a plus.
Freshers and experienced candidates can both apply
Minimum education: Graduate

Job Classification

Industry: Insurance
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Freshers

Contact Details:

Company: Policybazaar
Location(s): Noida, Gurugram

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Keyskills: Customer Service Inbound Process Bpo Customer Service Bpo Voice Telecalling Customer Care Domestic Process

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₹ 2.5-4 Lacs P.A

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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PolicyBazaar

About us:\n\nTrigent Software Pvt LTD was founded in the year 1995, we have grown leaps and bounds. A Trusted partner of choice over 2 decades for various organizations across industries. We persistently thrive for perfection reliability, accountability and trust. We have realized many of our employ...

Customer Care Executive @ PolicyBazaar

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