Team Lead - Customer Support @ Policybazaar

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Team Lead - Customer Support

Policybazaar
5 - 10 years
Hyderabad
2 months ago
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Job Description

Roles & Responsibilities:

Lead, manage, and mentor a customer support team to ensure service quality and SLA adherence
Handle escalations and ensure timely resolution of customer queries
Monitor team performance, productivity, and quality metrics
Prepare and analyze MIS reports using MS Excel
Conduct team meetings, coaching sessions, and performance reviews
Ensure compliance with company policies, processes, and quality standards
Coordinate with internal stakeholders to improve customer experience

Mandatory Requirements:

Minimum 5 years of experience in Customer Support
Must have team handling / people management experience
Experience in the same or similar industry (mandatory)
Strong working knowledge of MS Excel
Comfortable working 6 days a week with rotational shifts
Excellent communication, leadership, and problem-solving skills

Job Classification

Industry: Insurance
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Manager
Employement Type: Full time

Contact Details:

Company: Policybazaar
Location(s): Hyderabad

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Keyskills: Customer Service BPO Team Management Team Handling Customer Care Voice Process Shrinkage Attrition

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₹ 5-10 Lacs P.A

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Your name (*)

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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