Team Leader - Service
- Policybazaar
- 5 - 10 years
- Hyderabad
- 1 month ago
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Job Description
Position: Team Leader - Service
About Policybazaar:
As Indias largest insurance broker, Policybazaar is committed to making insurance accessible and understandable
for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing
transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users.
About the Job
The Team Leader - Customer Service is responsible for overseeing the daily operations of a customer service team,
ensuring the timely delivery of services according to SLAs, and maintaining high levels of both employee and
customer satisfaction.
Roles and Responsibilities:
- Manage the seamless operations of the customer service team, ensuring timely SLA delivery and
consistently high levels of employee and customer satisfaction.
- Establish and nurture relationships with clients, ensuring effective communication and engagement.
- Oversee daily team operations, including organizing resources, setting goals, and formulating strategies in
collaboration with executives and clients.
Desired Skills and Experience:
- Must have experience into Inbound voice process.
- Must have on paper TL experience of 2 Years
- Team size must be 15 +
What do we offer?
- Opportunity to earn good incentives
- Endless growth opportunity
- GMC Group Medical Coverage
- Group Personal Accident Insurance
- Gratuity
- Wellness Programs
- Give back to society through CSR
- Continuous talent enhancement program
- Childcare facility
- Tax Saving flexi benefits
Interested candidates can reach out directly at 8368529*** and an********a@po*********r.com
Job Classification
Industry: InsuranceFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: Full timeContact Details:
Company: PolicybazaarLocation(s): Hyderabad
Keyskills: Inbound Process Customer Service Inbound Calls SLA Team Handling Calling Voice Process Shrinkage Aht Inbound Attrition Voice Support Customer Support Bpo Voice Telecalling Cold Calling Escalations Team Leading CSAT Voice Domestic Process
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