Customer Support Representative
- Policybazaar
- 0 - 4 years
- Noida, Gurugram
- 4 months ago
- Email to a friend
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Job Description
Customer Support Executive
Location: Gurugram, Haryana
Interview Mode: Face-to-Face
Immediate Joiners Required!!
CTC- 2.5 LPA to 4 LPA + Incentives
Contact Person- HR Harshdeep singh
Contact No- 7042244***
Job Description
PolicyBazaar.com is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.
Key Responsibilities:
- Handle inbound and outbound calls to address customer queries and concerns.
- Provide accurate information regarding insurance policies, premium calculations, and policy status.
- Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
- Maintain customer records by updating information in the CRM system.
- Ensure customer satisfaction through professional communication and problem-solving.
- Meet daily, weekly, and monthly targets set by the team lead.
Required Skills:
- Excellent communication skills (verbal and written) in English and Hindi.
- Ability to handle customer queries efficiently and politely.
- Basic computer knowledge and proficiency in MS Office and email.
- Patience and empathy to manage difficult or irate customers.
- Prior experience in a call center or customer support role is a plus.
- Freshers and experienced candidates can both apply
Job Classification
Industry: InsuranceFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: FreshersContact Details:
Company: PolicybazaarLocation(s): Noida, Gurugram
Keyskills: Customer Support Fluent English Voice Process Communication Skills Customer Service Customer Care Customer Handling
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