Incident Management Professional @ Diverse Lynx

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Incident Management Professional

Diverse Lynx
2 - 6 years
Hyderabad
3 months ago
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Job Description

Lead and coordinate the resolution of major incidents, ensuring timely restoration of normal service operations.
Serve as the primary point of contact for all high-priority and major incidents.
Drive incident management processes in alignment with ITIL best practices .
Ensure clear and consistent communication with stakeholders throughout incident lifecycle.
Perform root cause analysis (RCA) and ensure follow-up on corrective and preventive actions.
Collaborate with Problem Management to identify recurring issues and recommend long-term fixes.
Maintain incident records and metrics for reporting and trend analysis.
Conduct Post-Incident Reviews (PIRs) and ensure lessons learned are documented and implemented.
Monitor incident queues and ensure SLAs are met.
Support continuous improvement by identifying process gaps and recommending enhancements.
Provide training and guidance to support and operations teams on incident management procedures

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Infrastructure Services
Role: Incident Management
Employement Type: Full time

Contact Details:

Company: Diverse Lynx
Location(s): Hyderabad

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Keyskills: Training RCA Root cause analysis Trend analysis Problem management Incident management ITIL Continuous improvement Monitoring Service operations

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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Diverse Lynx

CMM Level IT Organization Thanks & Regards, Pabitra Mohan Diverselynx India. Office: 0120-4604540, Ext-1140 | Email: pabitra.swain@diverselynx.in | URL: http://www.diverselynx.com

Incident Management Professional @ Diverse Lynx

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