Assistant Manager, Deal Desk
- Crowdstrike
- 8 - 10 years
- Pune
- 1 month ago
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Job Description
About the Role:
The Assistant Manager for Deal Desk Operations provides leadership and direction to the deal desk team, effectively managing day-to-day operations while driving continuous process improvements and achievement of key functional and organizational goals. This role serves as a critical link between senior management and the deal desk analysts, ensuring operational excellence and strategic alignment.
What You'll Do:
Team Leadership & Development:
- Create an inspiring team environment with an open communication culture
- Set clear team goals related to the 'Ready for Close Won' process
- Oversee day-to-day shift operations, leveraging key deal desk metrics to drive team focus and productivity
- Conduct regular 1:1 check-ins with each team member
- Coach team members on development plans for areas requiring improvement
- Define individual team member quarterly training/development opportunities
- Oversee the onboarding of new team members, ensuring a successful experience
- Recognize high performance and reward accomplishments through standard CrowdStrike programs
- Nurture team member strengths while identifying areas for improvement
Operational Management:
- Monitor team performance and report on metrics as requested by leadership
- Assign team members to Deal Desk projects based on interest and aptitude
- Listen to team members' feedback and resolve issues or conflicts in a timely manner
- Represent and advocate for team needs to senior management
- Serve as a backup to senior deal desk managers as requested
- Step in to perform deal desk analyst responsibilities during peak periods or resource constraints
Strategic Initiatives:
- Foster creativity and encourage input on process/program innovation aligned with corporate growth
- Problem-solve with team members on key business issues, working collaboratively toward solutions
- Develop and implement process improvements to enhance efficiency and accuracy
- Collaborate with cross-functional leadership to align Deal Desk operations with broader organizational goals
- Identify opportunities for automation and technology enhancements within the Deal Desk function
What You'll Need:
- Bachelor's degree
- 8-10 years of relevant experience, including 3+ years in team leadership roles
- Prior experience in Deal Desk, Order Management, or similar function
- Demonstrated ability to lead and develop teams
- Strong understanding of sales operations and order processing workflows
- Advanced knowledge of Salesforce.com and Tableau
- Excellent communication and interpersonal skills
- Experience working in a high-growth technology environment
Bonus Points:
- Experience in cybersecurity or SaaS industry
- Knowledge of Order To Cash process
- Experience managing remote or global teams
- Project management certification or experience
- Change management experience
Shift Timing : 5:00 PM to 2:00 AM IST
Location : Kharadi, Pune (Work from Office)
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Sales & Business DevelopmentRole Category: Sales Support & OperationsRole: Sales Support & Operations - OtherEmployement Type: Full timeContact Details:
Company: CrowdstrikeLocation(s): Pune
Keyskills: Deal Desk sales operations order processing Operational Management Order Management Team Leadership Tableau communication
Crowdstrike
CrowdStrike_x001A_ is the leader in next-generation endpoint protection, threat intelligence and response services. CrowdStrike_x001A_s core technology, the Falcon platform, stops breaches by preventing and responding to all types of attacks _x001A_ both malware and malware-free.
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