Walkin Branch Manager - 12th Jan 26 (Monday)
- Kotak Mahindra Bank
- 7 - 12 years
- Sriperumbudur
- 4 months ago
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Job Description
Job Responsibilities
- Lead and manage branch banking operations ensuring customer service excellence, operational efficiency, and cost control.
- Drive branch business growth through retail banking products, cross-selling, and customer acquisition strategies.
- Recruit, train, and mentor branch staff to achieve sales and service targets.
- Ensure compliance with RBI guidelines, banking regulations, and internal audit requirements.
- Monitor customer feedback and implement strategies for retention and satisfaction.
- Build strong relationships with high-value customers and local market stakeholders.
- Analyze branch performance metrics and initiate corrective actions for underperformance.
- Prepare and present periodic reports to senior management on branch profitability and growth.
Job Description
- Oversee branch banking operations to deliver seamless customer experience and process adherence,
- Achieve sales, revenue, and profitability targets through strategic planning and team leadership.
- Foster a customer-centric culture and ensure high levels of satisfaction.
- Implement operational risk controls and compliance measures.
- Guide team members to meet business objectives and maintain service quality.
- Utilize market insights and performance analytics to refine branch strategies.
- Promote ethical practices and collaborative work environment aligned with corporate values.
Skills Required
- Strong leadership and team management skills.
- In-depth knowledge of retail banking products, branch banking operations, and regulatory compliance.
- Excellent communication, interpersonal, and relationship management abilities.
- Analytical mindset with proficiency in financial data interpretation.
- Customer-focused approach with problem-solving capabilities.
- High ethical standards and attention to compliance.
- Proficiency in MS Office and banking software applications.
Experience & Qualification
- Graduation (any discipline) required; MBA or Post-graduation preferred.
- 6-10 years of experience in banking or financial services
- Minimum 3-5 years in branch operations and sales leadership roles.
- Proven track record in driving branch profitability and managing large teams.
- Exposure to retail banking, cross-selling, and customer relationship management.
- Familiarity with RBI guidelines, audit processes, and operational risk management.
- Strong understanding of local market dynamics and business development strategies.
Job Classification
Industry: BankingFunctional Area / Department: BFSI, Investments & TradingRole Category: Banking OperationsRole: Branch ManagerEmployement Type: Full timeContact Details:
Company: Kotak Mahindra BankLocation(s): Sriperumbudur
Keyskills: Branch Manager BM Branch Handling Imperia Relationship Manager Branch Banking Retail Banking Team Handling Casa Branch Management Branch Operations Retail Branch Banking
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