Process Executive / Fresher / Graduate
- Orcapod Consulting
- 0 - 1 years
- Gandhinagar
- 16 days ago
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Job Description
(Relocation candidates are not eligible)
- Skill Set : Good communication, able to understand US/UK accent
- Role : Evaluating pre-recorded audio calls and transcripts for Google Ads for Quality.
- Qualification : Any Graduate
- Shift : Day shift (9:00 AM to 7:00 PM)
- Work Mode : Complete work from office (Mon to Fri).
- Job Location : Fintech One - GIFT City, District Gandhinagar, Gujarat - 382355
- CTC : 2.80 LPA for PE Fresher candidates
- No of positions : 150
- Rounds of Interview : Screening / Versant Assessment (50) / OPS Interview
Job Description: (PE)Role Objective
Evaluating pre-recorded audio calls and transcripts for the Ads for Quality and Compliance parameters outlined. Based on the guidelines provided, identify and evaluate potential frauds or any possibility of customers' sensitive information being collected or misused by the advertisers (relating to call quality, scam etc.)Role responsibilities
Obtain consumer / provider information by listening to telephone calls/ text & messages
Determine eligibility by comparing consumer / provider information to requirements
Based on the pre-recorded calls, Identify Scam/Phishing and customers sensitive information
Meet the required target and quality metrics
Work effectively with other teamsSkills/Qualifications
[IMPORTANT] Comprehensive and analytical skills
[IMPORTANT] Good knowledge of websites, and how to navigate to obtain desired information
[IMPORTANT] Excellent Communication Skills (both written & oral)
[IMPORTANT] Decision making skills
Strong Logical/ Analytical skills (cognitive ability)
Multi tasking ability
Excellent time management skills, most workload involves fluctuation
Extremely proactive and organized with a track record of success in a team environment
Basic knowledge of excel sheets Preferred Attributes
Possesses basic knowledge on the US culture
Relevant experience from customer service is an added advantage
Valid PAN Number - _____________________(Why PAN Required > Mandatory to Process Candidature & Find Duplicity in Internal PAN Validation Process and also to initiate a screening call
For any query:
Sonali Chattopadhyay I Associate People Success
Orcapod Consulting Services Pvt Ltd.
Email I so*****************y@or****d.work
www.orcapodservices.com
9548431***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Non Tech Support - Non VoiceEmployement Type: FreshersContact Details:
Company: CognizantLocation(s): Gandhinagar
Keyskills: BPO Communication Skills Non Voice Process Fresher Hiring Bpo Non Voice Email Support graduates Chat Process
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