3+ years in Service/FSL with at least one full-cycle FSL implementation (hands-on config) required.
Hands-on mastery of FSL: Service Territories, Resources, Scheduling & Optimization, Work Orders/Service Appointments, Skills, Inventory Management, Entitlements/Warranties, Mobile configuration required.
Deep understanding of SLA/entitlement management, preventive maintenance, warranty/contract alignment, multi-day work orders, crew scheduling, asset-based service required.
Strong Salesforce data modelling and declarative automation skills. (Required)
Strong development experience with Apex/LWC and integration patterns (platform events, REST) required.
Experience with DevOps Center/Git and Agile delivery methodologies required.
Salesforce Field Service Consultant, Salesforce PD2 , Administrator, and App Builder certifications preferred.
Exposure to FSL mobile/offline deployments and best practices preferred.
Experience with Sales Cloud, Service Cloud, Experience Cloud in support of service management journeys preferred.
Familiarity with service analytics/KPIs and executive-level storytelling around operational performance preferred.
Prior work with MuleSoft (Anypoint/IDP) or similar middleware preferred.
Executive-ready communication; able to simplify complex FSL topics and defend design decisions.
Structured problem solver with strong attention to detail.
Collaborative leader who upskills teams and champions best practices.
Preferred candidate profile
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Back End DeveloperEmployement Type: Full time