Risk Specialist - French, Spiv - Ipi
- Amazon
- 1 - 6 years
- Hyderabad
- 17 days ago
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Job Description
1. Performs investigation through calling (video verification) and appeals process based on high judgement to identify bad actors in Fulfillment Centre. 2. Risk mitigation by continuously giving process improvement, enforcement review, risk mining, queueing improvement etc. ideas.3. Creates, updates learning modules and support the program in driving improvements to ensure the best customer experience.
4. Communicates to business leaders on pre-defined guidelines with data and resolves issues with limited guidance.
5. Work in sync with Program Managers, Risk Managers/Business Analyst and create mechanisms, strategies to achieve the program goals.
6. Adheres to set targets on productivity and quality.
7. Manages escalations on routine and predefined tasks with minimal supervision.
8. Learns new tools / SOPs / processes with minimal supervision.
Bachelors degree
Should have a minimum of 12 months tenure as an L4 IC in Risk Investigations team.
Willingness to work in rotational shifts
Fluency in French and English language (reading, listening, speaking and writing) with an ability to compose grammatically correct, concise and accurate written responses
Leverages team knowledge across several specialty areas to help resolve recurring seller issues
Demonstrate the ability to self-manage on priority tasks and objectives
Ability to think beyond the Standard Operating Procedures (SOPs) and recommend the right outcome. Experience in conducting In-person Verification/RA/AP/PQ investigations is an advantage.
Experience working in relevant industries such as seller experience, Investigations, Risk management, etc.
Proficiency in DE/FR/IT/Hindi/ Arabic/Turkish is advantageous.
Knowledge of Microsoft Office products and applications (esp. MS Excel, Word, Outlook).
Job Classification
Industry: InternetFunctional Area / Department: Finance & AccountingRole Category: Finance & Accounting - OtherRole: Finance & Accounting - OtherEmployement Type: Full timeContact Details:
Company: AmazonLocation(s): Hyderabad+ View Contact
Keyskills: Supply chain Mining French Business Analyst Process improvement Standard operating procedures Appeals Customer experience Risk management MS Office
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