Kotak Mahindra Bank | Customer Support | Inbound Voice Process | Thane

Home > Customer Success, Service & Operations - Other

Kotak Mahindra Bank | Customer Support | Inbound Voice Process | Thane

Kotak Mahindra Bank
1 - 5 years
Mumbai
16 days ago
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Job Description

Roles and Responsibilities

Handle customer queries via phone calls, emails, and chats in a timely and professional manner.
Provide accurate information to customers regarding banking products and services.
Resolve customer issues efficiently by escalating complex cases when necessary.
Meet performance targets set for first call resolution rate, handle time, and quality standards.

Desired Candidate Profile

1-5 years of experience in BPO/Call Centre environment or similar industry.
Excellent communication skills in English (written & spoken).
Ability to work on an inbound voice process with good communication skills.
Strong problem-solving skills to resolve customer complaints effectively.

Job Classification

Industry: Banking
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employement Type: Full time

Contact Details:

Company: Kotak Mahindra Bank
Location(s): Mumbai

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Keyskills: Inbound Process Customer Service Good Communication In English Inbound Customer Service Voice Process Voice Support Communication Skills Inbound Voice Process Customer Support CSE Bpo Voice Customer Care International BPO International Voice Process

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₹ 1.5-4.5 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Kotak Mahindra Bank

\n\n Interested and experienced candidates can apply by:Call/WhatsApp: 9205488912 (Pragati)Email: pragti.saxena@cielhr.com

Kotak Mahindra Bank | Customer Support | Inbound Voice Process | Thane

Home > Customer Success, Service & Operations - Other