Backoffice Non voice Testing Trainee Operations - B. E/ BTech
- Wipro
- 0 years
- Coimbatore
- 8 days ago
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Job Description
Wipro Ltd. is a leading provider of benefits administration, Financial Solutions and cloud-based HR solutions. We enhance work and life through our service, technology and data.
As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Health Administration.
Role: Trainee Associate Please share profile information in the below Ms forms link to get Interview Updates:
https://forms.office.com/r/PjY5SgSGfV
Service Agreement- 12months
Fresher- 2025,2024
Location- Wipro, S.F.No.426/1,426/2and 427/1, Elcot Special Economic Zone, Vilankurichi Village, NorthTaluk,Coimbatore-641004,Tamil Nadu
Shift Timings- 5.30PM TO 3AM
Role Overview The Benefits Administrator is responsible for processing activities related to client benefits plans and configuring/testing Wipros proprietary Total Benefit Administration (TBA) System to meet client requirements. This role involves transaction processing, system configuration, testing, and ensuring high standards of quality, timeliness, and client satisfaction. Key Responsibilities
- Process all activities related to client benefits plans as set up in TBA, meeting and exceeding client Service Level Agreements (SLAs).
- Configure and test the TBA System using proprietary tools, including setting up tables/parameters as defined by analysis.
- Prepare and execute test cases, document configurations, and fix issues identified during testing.
- Review client requirements, ask clarifying questions, and adhere to delivery priorities and deadlines.
- Ensure knowledge of client plan provisions and supporting documentation is current and updated.
- Follow all predefined procedures, process guidelines, and performance parameters.
- Participate in daily huddles, status meetings, and contribute to continuous process improvement.
- Adapt to new/ad hoc tasks and changing priorities to meet client/internal goals.
- Seek and accept feedback from coaches and mentors to enhance knowledge and capabilities.
- Create/update Standard Operating Procedures (SOPs) and collaborate with supporting groups to enhance procedures and eliminate wastage.
- Escalate issues when appropriate and utilise problem-solving resources as needed.
- Effectively manage tasks, prioritise, and proactively update status to managers.
Interview Process:
HR interview
GATE Logical assessment
Managerial Interview
HR interview
RegardsTA
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Quality Assurance and TestingRole: Test AnalystEmployement Type: InternshipContact Details:
Company: WiproLocation(s): Coimbatore
Keyskills: testing Smoke Testing Functional Regression Backend Support Manual Quality Assurance Operations SQL Operations Planning
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