Customer Support Agent
- Firstsource
- 0 - 2 years
- Hyderabad
- 6 days ago
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Job Description
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they make it happen for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsources inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.
Role Overview
We are looking for a dedicated and customer-focused Voice Customer Support Agent to handle inbound customer service calls from US-based customers. This is a pure customer service role with no sales components. The ideal candidate should have strong communication skills and a passion for delivering exceptional customer experiences.
Key Responsibilities
- Handle inbound customer calls and provide prompt, accurate, and courteous support.
- Understand customer issues and offer effective resolutions as per process guidelines.
- Provide information related to products, services, or general inquiries.
- Follow standard operating procedures and maintain quality and compliance standards.
- Maintain professionalism, empathy, and clarity in every interaction.
- Meet process KPIs such as call quality, customer satisfaction, and schedule adherence.
Eligibility & Qualifications
- Education: PG / Graduate / Undergraduate / Drop-outs / HSC / SSC
- Strong verbal communication skills with a clear and confident voice.
- Ability to work in US rotational shifts. (Window - 7 PM to 8 AM)
- Comfortable with rotational week offs.
- Basic computer navigation and typing skills.
Key Skills
- Good verbal English communication skills
- Active listening, empathy, and problem-solving abilities.
- Patience and ability to handle customer concerns professionally.
- Adaptability to work in a fast-paced environment.
- Positive attitude and willingness to learn.
What We Offer
- 2 rotational week offs.
- US shift exposure and international customer service experience.
- Professional training and career progression opportunities.
- Supportive team environment.
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: FirstsourceLocation(s): Hyderabad
Keyskills: BPO Customer Relationship Customer Service Voice Process International Voice Process Customer Support Customer Care
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