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Branch Incharge @ HDB Financial Services

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 Branch Incharge

Job Description

Role & responsibilities

Key functions will be

  • Profitability Management - Maintaining & optimizing profitability for the branch
  • Target setting & management Monitoring branch targets in numbers & volumes
  • Portfolio quality management - through superior underwriting, working closely with collections
  • Cost management managing all branch operating costs including cost of acquisition, operations etc.
  • People management Motivating team, handling HR & administration function of the branch
  • Customer experience management - Ensuring superior customer experience and handling customer service in terms of collections, pre closures & service issue

Business

  • Achieve contributed value targets set for the branch
  • Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and frauds
  • Provide superior customer experience
  • Manage TATs on credit & processing
  • Minimize pre & post disbursal discrepancies

Monitoring Performance

  • Monitoring Branch performance in terms of key drivers i.e.
  • Contributed Value.Volumes / Profitability / Expenses / Losses
  • Employee Retention
  • Employee Productivity
  • Customer experience
  • Monitor individual performance of each employee, continuously work to maximize productivity

People Management

  • Motivate and develop branch team
  • Drive branch team to excel.
  • Manage and mentor the team and keep attrition of branch staff low
  • Conduct regular meeting with branch staff
  • Provide open and honest feedback and ask for feedback

Job Classification

Industry: Financial Services
Functional Area / Department: BFSI, Investments & Trading
Role Category: Lending
Role: Lending - Other
Employement Type: Full time

Contact Details:

Company: HDB Financial Services
Location(s): Kochi

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Keyskills:   Team Handling Open Market Branch Handling

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HDB Financial Services

HDB Financial Services Ltd.