Walk-In Wipro Hiring For Voice & Chat Support

Job Description

Role: Help Desk Associate
Type: Voice ( Blended )
Company: Wipro
Education: Any Graduate/ Post Graduate
Shifts: Rotational
Experience: 1-3 Years
CTC: 3.40 LPA
Key Responsibilities:

Identify, Assist and resolving basic technical issues.
Provide customer support via phone calls for international customers, in multiple languages.
Troubleshoot customer queries and requests.
Manage customer expectations and ensure customer satisfaction.
Document customer interactions for review and follow-up.
Utilize computing and technical expertise to respond to customer inquiries.
Regularly review customer feedback and take measures to improve customer service.
Inform customers on the steps to follow to exploit services of the company.Requirements:

Strong english communication and interpersonal skills.
Patience and problem-solving attitude.
Prior experience in customer service (Voice, Semi Voice, Blended) is mandatory.
International customer calling experience will be an added advantage.
Immediate joiners/ 10days NP.

Interview Location: Wipro campus, Vendor Gate, 203, 115/1, ISB Rd, Opp. to Dominos, Financial District, Gachibowli, Nanakaramguda, Hyderabad, Telangana 500032

Please carry below documents for the interview:-

1) Updated Resume

2) Recent Passport size photograph (taken in last 3 months)

3) PAN card- (Original document mandatory)

4) Provisional certificate of highest qualification.(Graduation/ PG)

Thanks & Regards,

Wipro TA Team

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Keyskills:   BPO Semi Voice Email Process Chat Process Customer Support Non Voice Process International Non Voice Chat Support International Process