TL-AR Management HC
- Cognizant
- 6 - 8 years
- Hyderabad
- 21 days ago
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Job Description
Job Summary
Join our team as a TL-Training AR Management HC where you will leverage your expertise in HealthCare Products and Revenue Cycle Management to drive efficiency and innovation. With a hybrid work model and night shifts you will play a crucial role in optimizing processes and enhancing patient care. Your contributions will directly impact the companys growth and societal well-being.
Prior experience in Revenue Cycle Management (RCM)
Previous exposure to Learning & Development (L&D)
Responsibilities
- Knowledge Transfer (KT)
- Participate in workgroup sessions due diligence meetings and knowledge transfer sessions with clients and stakeholders to understand client processes policies procedures and guidelines as per business requirements.
- Content Design and Development
- Develop training modules and content aligned with organizational and client requirements.
- Regularly update training materials to reflect current Client needs and process changes.
- Facilitation
- Deliver effective training sessions and knowledge transfer to trainees in compliance with organizational and departmental policies.
- Ensure training delivery meets quality standards and client expectations.
- Coordination Activities
- Independently communicate and coordinate with clients and stakeholders for training and documentation-related activities as required by the department.
- Training Records Reports & MIS
- Maintain accurate training records and publish reports as per business requirements.
- Prepare and update PowerPoint presentations dashboards and MIS reports to support training initiatives.
- Project Management
- Manage assigned training and documentation projects effectively.
- Collaborate with the reporting manager to plan and implement solutions for organizational and client training needs.
- Ensure projects are completed on schedule and meet approved performance metrics.
- Analyse project effectiveness and implement improvements as needed.
- Address attendance disciplinary and performance issues during project execution.
- Team Management
- Lead mentor and coach a team of trainers and operational SMEs.
- Conduct regular team meetings and one-on-one sessions.
- Manage team attendance and resolve conflicts.
- Conduct performance reviews and appraisals.
- Organize Train-the-Trainer programs and ensure effective resource scheduling.
- Work with department leadership to implement engagement and team-building initiatives.
- Compliance
- Ensure team adherence to organizational and departmental policies.
- Conduct internal audits to maintain compliance standards.
- Implementation of Improvement Initiatives
- Drive and support continuous improvement initiatives within the department.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Hyderabad
Keyskills: project management due diligence team management healthcare conflict resolution performance review client coordination continuous improvement performance metrics mis compliance quality standards leadership metrics rcm revenue cycle management powerpoint
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