Operational Excellence Professional
- Mindsprint
- 9 - 12 years
- Chennai
- 2 months ago
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Job Description
Job Summary:
As an individual contributor reporting to OE Head, the following is the job description
along with the must have skills for the desired role.
Job Description:
- Deploy Process Discovery for the identified pool / tower / team .
- Spearhead Continuous / Process Improvement projects.
- Assess process complexity and implement standard & reliable frameworks to measure and improve Efficiency [Productivity & Capacity Utilization].
- Conduct Quarterly Assessments across teams to assess the OE Maturity penetration, work closely with the teams in creating 30/60/90 days action plans and improve the maturity as deemed required.
- Build a strong working relationship with the stakeholders starting from Leads to Managers to OG, Tower & Cluster head and drive OE agenda through a strong Governance process.
- Spearhead and lead improvement initiatives partnering with other OE team members and Automation COE team ably supporting deployment of cutting- edge leading technology solutions.
Profile Description:
- Trained in Lean Six Sigma Blackbelt [or] Certified Lean Six Sigma Greenbelt professional from a reputed institution.
- Minimum 9 years of overall Work experience out of which 4 to 5 years of experience in Continuous Improvement / Delivery Excellence / Operational Excellence / Performance Excellence role with a mandatory exposure and experience in deploying / implementing Process Discovery / Task Mining preferably from services industry [BPO / Shared service centre / Global business services].
- Work with cross functional team [Internal & Stakeholders] to understand process nuances and should posses the ability to execute projects as per the agreed timelines.
- Work along with Operations, OE & Automation CoE team to spearhead Process Discovery recommendation implementation.
- Exposure to Process Discovery & mining practices is mandatory.
- Exposure to leading Technology / RPA solutions will be an added advantage.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Quality AssuranceRole Category: Business Process QualityRole: Process / Operational ExcellenceEmployement Type: Full timeContact Details:
Company: MindsprintLocation(s): Chennai+ View Contact
Keyskills: bpo sigma six sigma rpa automation operations process improvement
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