Senior System Analyst
- Stratogent
- 3 - 5 years
- Bengaluru
- 17 days ago
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Job Description
Job description:
- Subject matter for compliance and QMS Processes
- Handling ITSM tools
- Responsible for collecting and organizing compliance evidence
- Responsible for quality audits Business Relationships:
- Works with all employees and management for QMS process
- Work with customer representatives collecting compliance evidence and report.
Subject matter for compliance and QMS Processes
Implement, maintain, and continuously improve quality standard and processes.
Assist in getting and maintaining industrial certification (e.g., SOC2, ISO20K etc.)
Responsible for drafting process and procedures.
Responsible for reviewing customer defined process and conduct conformance checks.
Review customer reported issues and customer satisfaction results.
Participate in the implementation of process improvement initiatives.
Proactively identify quality issues/gaps and recommend corrective action.
Work towards overall quality improvement.
Participates in special projects as required.
Work on improvising the existing ITIL processes (Incident, Requests, Change, Problem, Knowledge Management, etc.,)
Prepare metrics and dashboards required for tracking and present to customer/management on periodic basis.
Responsible to Conduct and follow up on both open and past due internal audits on daily basis.
Recurring meetings with management to update status on deliverables issues and concerns if any
Review findings within the Internal/External Audit Team, facilitate the remediation of control gaps, and escalate possible critical Issues/Risks to the senior management.
Responsible for monitoring and maintaining ITSM tool.
Responsible to maintain, perform upgrades and co-ordinate with vendor on ITIL tool Must-have Experience and skills:
Minimum of 3+ experience in either of Quality, SOC2 or ISO is mandatory
Certified in ITIL foundation
Should have worked on defining or implementing quality and compliance framework
Prior background in QMS and assurance audits is mandatory.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Infrastructure Services - OtherEmployement Type: Full timeContact Details:
Company: StratogentLocation(s): Bengaluru
Keyskills: Quality Audit SOC ISO 27001 ISO Audit Auditing
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Stratogent
Stratogent Technology Services Pvt Ltd Stratogent provides managed services for on premise and cloud hosted infrastructure. Our customers are large or mid-sized corporations, predominantly in USA. We were founded in 2005 and operate out of Silicon Valley and Bangalore. Customers entrust the 24...
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