Visa processing/ Travel processing, Sal 4.5lpa
- Creative Hands HR
- 1 - 5 years
- Bengaluru
- 14 days ago
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Job Description
Hi,
We are hiring Visa processing or Travel process. Work from office.
Work Location : Bellandur / Marathahalli
Location : Bangalore
Required Excellent communication skills in English
Immediate Joiner required
Offered CTC : upto 4.5 Lacs
6 days working
Job Summary:
We are seeking a highly motivated and detail-oriented Customer Service Agent to
join our VISA Processing team. The ideal candidate will be responsible for assisting
customers with inquiries related to visa applications, providing timely updates, and
ensuring a smooth and professional customer experience throughout the application
process.
Key Responsibilities:
Respond to customer inquiries via phone and email regarding visa application
requirements, processes, and timelines.
Provide accurate information on documentation, eligibility criteria, and
procedural steps.
Track and follow up on visa application statuses and ensure timely updates
are provided to customers.
Coordinate with internal processing teams and partners as needed.
Maintain records of customer interactions and transactions, including details
of inquiries, complaints, and actions taken.
Escalate unresolved issues to the appropriate departments in a timely
manner.
Stay up to date with changes in visa policies and procedures.
Ensure all customer interactions comply with regulatory requirements and
internal policies.
Qualifications:
6 - 12 months of customer service experience, preferably in a visa or travel-
related field.
Strong verbal and written communication skills in English and Hindi
Excellent interpersonal and problem-solving skills
Ability to work in a fast-paced, high-pressure environment
Proficiency in Microsoft Office and CRM software
Multilingual skills are a plus
Immediate joining is required.
Pls call Dhanalakhsmi 9514266*** for more info
Thanks,
Dhanalakhsmi
9514266***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Creative Hands HRLocation(s): Bengaluru
Keyskills: Visa Counselling Forex currency exchange Visa Processing money transfer Foreign Exchange IATA Travel Agency Travel Agent Activities International Ticketing Travel Management Immigration Fx Operations Air Ticketing travel desk
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